Machine Maintenance & Troubleshooting

Kardex Remstar Error Codes

Decipher Kardex Remstar machine error codes

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Error codes can be frustrating, we get it. While it's tempting to try to fix the error yourself, it puts the machine at risk of damage and in some cases can put untrained people in harms way.

Contact us for help diagnosing your machine error and fixing the issue.

Here are some common error codes to help you understand the error your machine might be experiencing.

Vertical Lift Module: Kardex Shuttle
For help on fixing errors specifically for a Kardex Shuttle with Logic Control, check out this article.

1001	Machine active	The unit drive system is active and a positioning process takes place.
1002	Done	The function has been completed successfully.
1003	Declined	The function has not been executed.
1004	Data correction	During plausibility test, the input data has been corrected by the software.
1005	Searching reference	The system is referenced, i.e., it returns to its reference position.
1008	Fetch tray	Process ' Retrieve tray from storage location' is active.
1009	Restore tray	Process 'Transport tray to storage location' is active.
1010	Enter number	An entry is required.
1011	Abort process	The process, e.g., storage compression, has been aborted by the operator.
1012	Process closed	The process, e.g., storage compression, has been ended by the operator.
1016	Activation succeeded	This message appears after successful unlocking of the option package.
1017	Tray in machine	This message is displayed when deleting a tray located in the unit.
1018	Process Aborted	The process, e.g., storage compression, has been aborted by the operator.
1021	CAN bus warning	Contact a service technician!
1022	Tray transfer	This status is displayed in the Semi-automatic mode during the tray transfer.
1023	Tray extraction is occupied	This status is displayed if a tray is requested and another tray is already located on the full tray extraction.
1027	Wrong Level	This is displayed if the tray does not fit into the level selected.
1029	Check Lift Suspension	Contact a service technician!
1030	Check The Load at the Tray	The permissible load was exceeded; so reduce the load. See the rating plate.
1031	Check is performed	Wait till the check is complete.
1032	Shelf position corrected	The shelf position was corrected.
2000	Calculation is running	This status is displayed in case of storage compression if the software is identifying the next free storage location.
2010	Calculation is running	This status is displayed in case of storage compression if the software is identifying the next free storage location.
2011	Relocating tray	Displayed during storage compression.
7001	New material created	Pen & Paper - A new list entry for the entered material has been inserted.
7002	Modify Material	Pen & Paper - The selected list entry is ready for editing.
7003	Material changed	Pen & Paper - The list entry for this material was successfully edited.
7004	No material found	Pen & Paper - No material was found for the entry.
7005	Material deleted	Pen & Paper - The list entry has been successfully deleted.
7006	No shelf base entered	Pen & Paper - No shelf has been entered when creating a new list entry.
7007	Material temporarily locked!	Pen & Paper - The selected list entry is currently being changed in another access opening and is thus locked for all other openings.
7008	Material list full!	Pen & Paper - When creating a new list entry, it has been determined that the maximum number of 2500 entries has been reached.
7009	Illegal character in material field!	Pen & Paper - When creating or changing an entry, inadmissible characters have been entered into the material field. e.g. ?, * or "
7010	Material name too long!	Pen & Paper - During filtering, creating or changing, a text with more than 20 characters has been entered in the material field.
8007	Local service mode	Service work is being carried out at another access opening.
8008	Remote service mode	Machine access via modem.
8018	Advanced tip mode	This message is displayed in service mode if the lift should be in the in the inching mode and the extractor fingers are not at an end position.
8019	Wrong input	Incorrect entry, please correct.
8033	Error signal extractor B8	Contact a service technician!
8036	Referencing sledge	The sledge drive is positioned at the reference switch
9001	Function is not available	The function selected is either disabled (user management) or a license must be obtained.
9003	Close the door	The optimum door is closed.